Delivery & Returns

Delivery

We deliver to addresses in the United Kingdom only. Orders are dispatched from our warehouse in France and delivered to your door with tracking.

Working days are Monday to Friday, excluding UK bank holidays. You'll receive an email with tracking details as soon as your order is on its way.

Christmas orders

Please check the last order dates shown on our homepage during December to make sure your gift arrives in time.

Returns

We want you to love your order. If you change your mind, you can cancel and return it within 14 days of the day you receive it.

• Items must be unused, in their original condition, with all tags attached.
• Email us at contact@fluffandbow.co.uk with your order number and we'll send you the returns address.
• Please send your return within 14 days of telling us you want to cancel.
• Return postage is paid by you unless the item is faulty or we sent the wrong item.

Refunds

We'll refund you to your original payment method within 14 days of receiving your return. If you return a whole order, we'll also refund the original standard delivery cost.

Faulty or damaged items

If your item arrives damaged or faulty, email us with your order number and a photo within 30 days and we'll arrange a replacement or full refund, including return postage. This does not affect your statutory rights.