Refund policy

You can cancel your order and return it within 14 days of the day you receive it, for any reason. Items must be unused, in their original condition, with all tags attached.

To start a return, email contact@fluffandbow.co.uk with your order number and we will send you the returns address. Please send your return within 14 days of telling us you want to cancel. Return postage is paid by you unless the item is faulty or we sent the wrong item.

We will refund you to your original payment method within 14 days of receiving your return. If you return a whole order, we will also refund the original standard delivery cost.

If your item arrives damaged or faulty, email us with your order number and a photo within 30 days and we will arrange a replacement or a full refund, including return postage.

This policy does not affect your statutory rights under UK consumer law.