FAQ

Frequently asked questions

Are your products genuine Jellycat?

Yes. Every soft toy we sell is a genuine Jellycat product.

How much is delivery?

Standard delivery is free on every UK order and arrives within 6 working days. Express delivery arrives within 3 working days and costs £9.99.

Do you deliver outside the UK?

Not at the moment – we currently deliver to UK addresses only.

Can I send an order as a gift?

Yes. Simply enter the recipient's address at checkout. Prices aren't shown on the delivery note.

Can I return an item?

Yes – you have 14 days from delivery to change your mind. See our Delivery & Returns page for details.

Are Jellycat toys suitable for babies?

Many Jellycat toys are suitable from birth. Always check the age guidance on the product label before giving a toy to a baby or young child.

How do I clean my Jellycat?

Most Jellycat toys are surface wash only. Follow the care instructions on the label.

How can I contact you?

Email contact@fluffandbow.co.uk or use our contact form. We reply within one working day.